Frequently Asked Questions

Find clear answers about ordering, delivery, packaging, returns and product care. If your question is not covered, contact Passion Playhouse X.

Who can order from Passion Playhouse X?

Our products are intended only for adults aged 18 or over.

How do I choose the correct product option?

Check the selected size, colour or model before adding a product to your basket. A listing can contain individual items, different controls or different pack sizes. Photos may show several options together; the selected option determines what you order. If the contents or measurements are unclear, ask us before ordering.

What is included in a bundle?

Each fixed bundle lists its included products and the exact option for each item. Follow the component links for more product information. Other colours, sizes or accessories shown on those separate product pages are not automatically included. Bundle items may arrive in separate parcels.

Do you offer discreet packaging?

Orders are intended to be packaged discreetly. Some products may be fulfilled directly by a supplier, so packaging and parcel format can vary. Contact us before ordering if you need confirmation for a particular product.

How long does delivery take?

Delivery depends on the product’s fulfilment location. For eligible UK-stocked products, EVRi Next Day is estimated for the next working day after dispatch, and Royal Mail Tracked 24 typically takes 1–2 working days after dispatch. Allow processing time in addition; next-day arrival is not guaranteed. Products dispatched by our overseas suppliers typically take 7–14 business days after processing. Check the product page and checkout for the options available to your order.

UK delivery is free. Courier availability depends on the destination; Royal Mail is required for PO Boxes and certain remote areas. Orders containing products from different suppliers may arrive separately.

Will my order arrive in one parcel?

Products may be dispatched separately when they come from different fulfilment locations. This means one order can arrive in more than one parcel.

Where do you deliver?

Available delivery destinations and charges are confirmed during checkout. See our Shipping Policy for current information.

Which payment methods can I use?

The payment methods available for your order are displayed at checkout. Our UK checkout currently offers PayPal and Wallid Pay by Bank. Wallid takes you to your supported banking app to authorise payment. PayPal takes you to PayPal to complete payment; any guest card option is provided by PayPal and may not be available for every customer. Please check the options shown before placing your order.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after an order has entered processing or fulfilment.

Can intimate products be returned?

Return eligibility depends on the product’s condition and applicable hygiene restrictions. Do not open or use an item if you may need to return it. Read our Returns and Refund Policy and contact us before sending anything back.

What should I do if an item is damaged, faulty or incorrect?

Contact us promptly with your order number and clear details of the problem. We will review the issue under our Returns and Refund Policy.

How should I clean and store a product?

Follow the instructions supplied with the individual product. Cleaning methods, water resistance and material compatibility vary. Allow products to dry fully before storage and keep incompatible materials separate.

Which lubricant should I use?

Always check the instructions for both the product and lubricant. Water-based lubricant is generally the safest starting option across common toy materials, but the manufacturer’s guidance takes priority.

How can I contact you?

Email info@passionplayhousex.com or use our contact form.