Shipping policy

Shipping Policy

Last updated: 21 September 2026

This Shipping Policy explains how orders placed with Passion Playhouse X are processed and delivered. It forms part of our Terms of Service.

1. Shipping destinations

We ship to the countries and regions available through checkout.

Available destinations depend on carrier availability, local regulations, product restrictions and fulfilment capabilities.

If we cannot fulfil an order to the selected destination, we will contact you and refund any payment for the affected products.

2. Order processing

Orders are normally processed within 1–2 business days. Eligible UK-stocked products may be dispatched sooner.

Processing is the time between placing your order and handing it to the carrier. Please allow this time in addition to the delivery estimates below.

For eligible UK-stocked products, same-day dispatch may be possible when our fulfilment partner receives the order and cleared payment before 2pm UK time, Monday to Friday, excluding public holidays. This is the fulfilment partner’s cut-off and does not guarantee same-day dispatch for orders placed on our website before that time.

Orders placed after the applicable cut-off, at weekends or on public holidays are normally handled on the next business day. Busy periods or supplier closures may require additional processing time.

Business and working days mean Monday to Friday, excluding relevant public holidays.

If a product becomes unavailable after you order, we will contact you to arrange an appropriate resolution, which may include cancellation and refund.

3. Estimated delivery times

Delivery depends on the product’s fulfilment location, your destination and the service available for your order. Please check the product page and checkout for the applicable options.

Eligible UK-stocked products delivered within the UK

  • EVRi Next Day: estimated next working day after dispatch.

  • Royal Mail Tracked 24: normally 1–2 working days after dispatch.

These are estimated transit times, not guaranteed arrival dates. Next-day delivery does not necessarily mean the day after you place your order.

Royal Mail is required for PO Boxes and certain destinations, including affected AB, DD, FK, TD and PH postcodes, Northern Ireland, the Scottish Highlands and islands, and the Isles of Scilly. These destinations may take longer. EVRi cannot deliver to PO Boxes.

Eligible products sent internationally through our UK fulfilment partner

  • European destinations: normally 3–10 working days after dispatch.

  • United States and other supported international destinations: normally 7–10 working days after dispatch.

These estimates apply only where the relevant product and delivery service are available. Product restrictions, parcel size, weight and customs clearance can affect availability or timing.

Products dispatched by our other overseas suppliers

These products normally take approximately 7–14 business days after processing, unless a different estimate is provided for the product or order. Faster UK-stock delivery estimates do not apply to these products.

Mixed orders may contain products with different delivery estimates and may arrive in separate parcels.

Delivery times are estimates unless we expressly agree a guaranteed date. Under UK consumer law, where no different delivery period has been agreed, goods must normally be delivered without undue delay and within 30 days.

4. Shipping costs

Passion Playhouse X currently offers free standard shipping, unless a different charge is clearly displayed at checkout.

Any applicable delivery charge will be shown before you complete your order.

5. Supplier fulfilment and separate parcels

Some products may be dispatched directly by suppliers or fulfilment partners.

Products ordered together may:

  • Be dispatched from different locations.

  • Receive separate tracking numbers.

  • Arrive in separate parcels or on different dates.

You do not need to place separate orders for products dispatched separately.

Passion Playhouse X remains responsible for fulfilling its contract with you when a third party assists with fulfilment or delivery.

6. Packaging and discretion

We understand that discretion is important when purchasing intimate products.

We aim to use plain external packaging that does not identify the contents. However, packaging, shipping labels and return-name details may vary by product, supplier, carrier and destination.

If a particular packaging requirement is essential, contact info@passionplayhousex.com before ordering so we can check the relevant fulfilment arrangements.

7. Tracking information

Shipping or tracking information will be provided when it becomes available from the relevant supplier, fulfilment partner or carrier.

Tracking information may take time to update after dispatch. Some services or destinations may provide limited tracking events.

8. International orders, customs and duties

International orders may be subject to import duties, taxes, customs charges or clearance fees imposed by the destination country.

Where these charges apply and are not collected during checkout, they are the customer’s responsibility.

Customers should check that the products they order may legally be imported, purchased and possessed in their destination country. Customs processing may delay delivery.

Your mandatory consumer rights remain unaffected.

9. Delivery delays

Delivery estimates may be affected by customs inspections, carrier delays, severe weather, public holidays, incorrect delivery information, unusually busy periods, supplier closures or local delivery disruptions.

We will provide available information and reasonable assistance when an order experiences an unexpected delay. Your statutory consumer rights remain unaffected.

10. Incorrect or incomplete addresses

Please provide a complete and accurate delivery address when placing your order.

If you notice an error, contact info@passionplayhousex.com as quickly as possible.

We cannot guarantee that an address can be changed after processing or dispatch has begun. Additional delivery costs caused by an incorrect customer-supplied address may be charged where legally permitted. We will explain any proposed redelivery charge before you agree to it.

11. Lost, damaged or incorrect deliveries

If your order appears to be lost, arrives damaged, contains an incorrect product or is marked as delivered but has not been received, contact info@passionplayhousex.com.

Please provide:

  • Your order number or other information identifying your purchase.

  • A description of the problem.

  • Photographs of the parcel or product where reasonably appropriate and possible.

Where safe, retain the product and packaging while we investigate. Contact us for return instructions before posting anything.

We will investigate with the supplier or carrier and provide the remedy required by your statutory rights. You do not need to resolve the issue directly with our supplier.

12. Contact and company information

For shipping and delivery enquiries:

Email: info@passionplayhousex.com
Website: https://passionplayhousex.com

Passion Playhouse X is a trading name of PASSION PLAYHOUSE XXX LTD, a private limited company registered in England and Wales.

Company number: 16294413
Registered office: 111 Gloucester Road, Gloucester Road, Bishopston, Bristol, England, BS7 8AT

The registered office is not automatically the correct returns address. Please contact us for the appropriate return instructions.